City Line Moving and Storage

Apologies to those customers after me!I should have filed my complaints much earlier to avoid your making the same mistake ie.hiring this co.! I'd hoped that after several calls to them,my lost/stolen items would be retrieved.In spite of being 20 lbs.under quoted rate,I still paid $700 more.I was assured upfront that there were no additional costs.They unloaded & stored my items in Calgary,loaded again to transport to Vancouver,unloaded in Vancouver warehouse,then reloaded into uhaul & delivered then to me.All of which I had to pay for.A total of 5 loads & unloads which resulted in several damaged & missing items.What should have been a one day trip Alberta to Vancouver turned into a 27 day nightmare.In addition,upon arrival,there was no effort (runners etc) made to protect the brand new carpets,floors,from scratches & dirt.I know that I will never see my missing items again.I hope that this company is no longer in business,& if they are,I would hope that I have prevented someone from making the same mistake I did.The Better business bureau in Alberta should definitely be informed of their fraudulent practices.

Service cost: $2385

 
 
I was moving from Vancouver to Edmonton in August 2014.  I received an estimate of moving charges via the phone using a provided checklist.  I went over everything with the person I was talking with.  I booked the move well in advance and received confirmation.  The morning I was to move they did not show.  Upon repeated follow up by myself and having been told 6 different times to expect them, they showed up 2 full days late.  They took 23 hours to load up.  A few days later on a Saturday evening I was called and told they would arrive at my new home to unload within a few hours and that the estimate was off by 2.5 times the amount.  I was informed that I would need to have $7000 CASH to pay the movers or they would take my possessions to a warehouse in Calgary and would return them at a later date at my expense.  It was Saturday night and banks were not open.  They were not at all reasonable regarding this requirement.  I heard later that this company actually auctions people's belongings off if they cannot pay. 
 
During this event I repeated asked to speak to a manager or owner but was not given that opportunity.  I now believe that they deliberately grossly underestimated the weight.  They were not at all up front regarding their policy of being paid that much money in cash upon delivery. 
 
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Service cost: $7600

I was very impressed when my movers arrived. They were friendly, clean and professional. The way they packed my furniture I was very impressed. They promised delivery to Saskatchewan within 2-3 days and they delivered in 2 days. Estimated price was very accurate and even I had less weight and I got $120 back from them. They placed all items neatly and assembled all beds for me as I am single mum. They were fantastic! I have read terrible reviews about some companies and was very sceptical but no doubt I would highly recommend City Line Moving to all my friends and family! Will definitely use them again. Thank you.

Service cost: $1250

First I would like to say if I could give a negative review I would. This was the worst experience I've had with anything.

In the beginning everything seemed really good, it seemed to be way more economical than renting a uhaul and driving my stuff from winnipeg to edmonton (uhaul would be 1800 and city line quoted me 815). I only had one real piece of furniture and that was a bed, everything else was small (clothes, movies, fabric, ect.). They told me that my stuff would take 1-2 weeks to get to my final destination. This is where everything went downhill. It took over a month for my stuff to get to my new place. I called their Calgary office often and they really were if no help whatsoever. I believe that they would not have even told me of the delay had I not inquired on my own. Finally the day came for them to show up and they charged me over 2 times my estimated quote!! And not only that they we not on time as I only had someone to be there to recieve the items before 3. So we arranged that they would be at my house around 1 when my brother called the driver at 1:30 he said he wouldn't be at the destination until after 3! When I called the office to tell them that that wouldn't work for me they asked me to BEG my brother to stay just an extra half hour! I was outraged!

Not only will I never ever use this company again, I will strongly recommend other to also never use this company.

Service cost: $1697

Unprofessional, horrible customer service, illegal business practices. They will add on undisclosed fees (warehouse fees?!), Uhaul shuttle fees, delay quotes on storage when they have your possessions to ensure they charge a premium on the storage fee $350 for 1 month storage?! I am looking for anyone that has had a negative experience so we can go to CBC Marketplace and BBB to expose these scam artists. I dealt with Kelly in case anyone is looking for a complete ripoff on their next move. Any lawyers want to head a civil action lawsuit against City Line Moving & Storage, please contact me.

Service cost: $3500

Worst experience of my life. DO NOT DEAL WITH THIS COMPANY. plain old extortion. Estimated $645 dollars for a move from Vancouver to calgary. upon delivery they weighed my items to be 1900 lbs. Upon pickup they estimated under 1000lbs. Charged me DOUBLE the agreed upon fee. When I refused to pay the extra and asked for proof they told me I would have to pay an extra 200 for proof!! I refused they took my possessions and later returned with a scale ticket that read a ridiculous 2300lbs.  they bent me over and I had to take it. $1600 in the end. I will be taking legal action.  .

Service cost: $1600

DO NOT USE THIS COMPANY!!  They are the worst movers, bar none,  The pickup was late and I had to fight to get them to come on the right day.  They NEVER did deliver my housefull  I ended up driving a truck myself to Calgary and loading my own belongings from their warehouse - at my own expense and then paying to retrieve my things.  EXTORTION.  They are Russian and rude and cannot speak English conveniently.  CORRUPT.  They immigrate here and bring all their scams and corruption.  Please don't deal with them.  The Police will not help you and the government will not either.  .

Service cost: $2400

Also the worst and most stressful moving experience thus far. And I have moved alot. As you have read below: DO NOT USE THIS MOVING COMPANY. This company is fraudulent and will scam you.
Not only were the movers were late, unreliable and inappropriate (I'm female). They charged me the full price on the day of the move and they are now holding my possessions hostage in storage until I pay them again. They claim that my possessions are double the weight and this is why I need to pay them double of what they initially charged. I have asked for documentation of the weight of my possession, but keep getting the run around. I moved a minimal amount of furniture and my household possession, but the weight they are claiming I move is the size of a small house.
The customer service is also unreliable. You will never be able to speak to Alex (who is apparently the manager). I have heard every story, and excuse with this company and could go on.
Please be very wary of this moving company.

Service cost: $2000

Except Kelly, the salewoman who, sometimes, disrespectful me by hanging up the phone on the nose, this company is not bad considering the price. I ve been working for another company deemed much better but I do not see much difference in terms of punctuality and especially "after sale service" in case of damage. Obviously you must know this company to take full advantage, otherwise you may regret. I have not seen any overestimation of weight. However a major problem to occur during the delivery: the driver, very good and patient guy, abandoned to himself by his company, Had to look on kijiji and wait very long time before he Could find a person to help Him unloading.man who was sometime. I will probably work with them again but I will have to pay attention on a number of things.   .

Service cost: $2000

Do not touch this company with a ten foot pole. I was promised a pickup on a date early in July going from northern alberta to southern alberta. I was asked that I pay a deopsit and afterword is when it went wrong. Driver never arrived designated date (no notification of delay), I had to phone them to learn it was going to be delayed unspecified number of days. When I tried to confirm a day then service got wrose. I was hung up on several time, never once responded to when I was told I would be, swore at by driver and staff, and generally made to feel like I was the buden. I was denied chance to even speak to their Manager.   Calgary Office service was apalling. When I went with another company who had delivered same day, City line failed to refund deposit forcing me to dispute charge with VISA (Winning - No Surprise). And while I cannot speak for other offices, the service from Calgary Office was appalling to say the very least. Home Office also was not helpful and instead kept directing me back to Calgary when I had made abundantly clear I was getting nowhere except "Oh.. It may be here, or there".   Stay clear of this company, and go elsewhere. Elite Moving was fantastic, as were a number of other companies I phoned who were likewise appalled by service I got. Or rather the service I did not receieve, and the verbal abuse I was recieving on phone.

Service cost: $1350